This Information will guide you through what to expect during the installation process. From booking at the store to aftercare of the unit, we are here to help.

Booking and Scheduling

Your local store will provide base pricing for installations and book you into the Advanced One portal based on the size of the unit you purchase. Once you’ve booked with us, a dedicated technician will be assigned to your installation. Our technician will promptly get in touch with you to schedule an appointment at your convenience. We understand the importance of flexibility and will work with you to find a time that best suits your schedule.

Aftercare and Support

Our commitment to your satisfaction doesn’t end with the installation. We offer ongoing support and are available to address any concerns or questions you may have in the future. Regular maintenance and proper care are crucial to ensuring your unit continues to operate efficiently.

Common Questions

Do I need to prepare anything before the technician arrives? 

We recommend clearing the area where the installation will take place, ensuring there is easy access to the site, and securing any pets safely. If there are any specific requirements, the technician will inform you during the initial contact.

Will there be any disruptions during the installation? 

Our technicians aim to minimize any disruptions to your daily routine. There may be some noise and movement, but we strive to complete the job efficiently and cleanly.

What if I need to reschedule my appointment? 

If you need to reschedule, please contact us as soon as possible. We will work with you to find an alternative appointment time that suits your schedule.

What kind of maintenance does my new system require? 

Regular maintenance is essential for optimal performance. Each system is made a little differently, so it is best to refer to your unit’s manual for specific maintenance guidelines.

What should I do if I encounter issues with my system after installation? 

If you experience any issues with your system, please contact our support team. We offer ongoing support and will assist you in resolving any problems promptly.

How long will the installation of the Heat Pump take? 

The duration of the installation process can vary depending on the complexity of the job and the type of unit being installed. On average, installations typically take between 3 to 5 hours.

What is a back- to back Installation? 

In a back-to-back installation, the indoor unit is mounted directly on the wall of the room to be cooled or heated, while the outdoor unit is placed directly behind it on the exterior wall. This setup ensures minimal piping and wiring. It involves mounting a high wall split system with the outdoor compressor ground-mounted on a solid level base. This type of installation is suitable for single-story residential properties with brick veneer, weatherboard, or hardy plank construction and a pitched roof. Electrical upgrades are not included.

Advanced One Installation Procedures

Split System Heat Pump Installation

Booking:
You can schedule a job at your local store, where you’ll pay a 10% deposit. After booking, you’ll receive a copy of your invoice and a price list for potential extras. A technician will then be assigned to your installation and will contact you to schedule an installation date.

Pre-Installation Assessment:
When the installer arrives, they will assess the optimal placement of the indoor and outdoor units. The installer will determine the best locations for both the indoor and outdoor units to ensure maximum efficiency and aesthetic appeal. They will discuss any additional requirements, such as electrical upgrades or specific placement preferences. Different units have different allowances around both the head and compressor units, and the installer will advise you on these. If any upgrades are needed to comply with state and government regulations, the technician will ensure your installation is fully compliant.

Installation:
On the day of installation, the installer will take measures to protect your flooring with drop sheets or protective coverings. They will then drill holes for the electrical wiring and refrigerant lines, which connect the indoor unit to the outdoor unit. The indoor unit will be mounted on the chosen wall, and the outdoor unit will be positioned accordingly, often on an exterior wall directly behind the indoor unit for back-to-back installations. The units will be connected using the necessary wiring and copper piping. Once the physical installation is complete, the installer will test the system to ensure it is functioning correctly and efficiently. They will provide a demonstration on how to use the Heat Pump. Final payment will be processed the day of installation, and you will receive a nil balance invoice via email.

 
 
Additional Options for Heat Pump Installation

Decommission and/or Disposal: Our team decommission and dispose of your old split system Heat Pump during the installation process, ensuring environmentally responsible disposal. If you wish to keep the decommissioned unit, you may do so, and this will have no effect on the cost.

Wall Brackets (Supply & Install): We supply and install a wall bracket for the single fan outdoor unit, positioning it up to a maximum height of 1.8 meters off the ground. This is ideal for homes where ground placement is not feasible.

Outdoor Base or PVC Feet (per set) for Outdoor Compressor: We supply and install either Polyslab bases or PVC feet for your outdoor compressor unit. These supports ensure stability and proper functioning, even on uneven surfaces.

Double Story Install: For homes raised on stumps or double-story residences, especially installations on the second story, we provide additional piping, capping, and a condensate drain up to 5 meters to ensure proper functioning and safety.

Side Entry/Exit: The indoor unit will be installed on an internal wall in a corner with a side exit penetration. The maximum distance from the corner is 50mm, which helps in maintaining the aesthetic appeal of your interior.

Travel (Beyond 25km): For installations located beyond 25 kilometers from our service center, a travel charge applies at $2 per kilometer each way. This ensures our technicians can reach you no matter where you are. For example, if you are 30 kilometers away, the cost would equal $20.00.

Extra Refrigeration Pipe/Capping: If your installation requires more than 3 meters of refrigeration pipe and capping, additional lengths can be supplied and installed. This is charged per meter to cover longer distances between indoor and outdoor units.

Double Brick: Specialized installation services for split systems into double brick walls. This involves creating penetrations that maintain the structural integrity and appearance of your home.

Extra Electrical Cable (per meter ): If your installation needs more than the standard meters of electrical cable, we can supply additional lengths. This is charged per meter to accommodate longer runs between units and power sources.

Additional Drainpipe (per meter, after 4 meters per install): Additional drainpipe can be supplied and installed if your installation requires more than the standard 4 meters. This ensures efficient drainage and prevents water damage.

Capping Elbow/Bend on Capping/Flexi Duct (each): We provide and install capping elbows, bends on capping, or flexible ducts as needed for your installation. These components help in routing pipes neatly and securely.

Extra Electrical Cable with Conduit (per meter): For installations requiring additional protection, we supply extra electrical cable with conduit. This is especially useful for outdoor or exposed areas, ensuring safety and durability.

Condensate Pump: If a condensate pump is required for your installation, routine maintenance is essential to keep it functioning properly. Failure to maintain the pump will void the warranty. Please refer to the manual or contact the installer for detailed maintenance instructions.

Nitrogen Flush: Utilizing existing copper piping, a nitrogen flush service ensures the pipes are clean and free of contaminants before installation. Please note, this process may void manufacturer warranties, and customers are informed of this condition.

Other Additional Charges
Please note that there may be additional charges for items not listed here. For example, roof brackets, roof installations, double brick, work in ceilings, and restricted access areas may incur extra costs. Our technician will discuss any additional requirements and costs with you during the pre-installation assessment to ensure transparency.

Dishwasher Installation

Booking:
You can schedule the installation through your local store. Pay for the full installation in-store, and you’ll receive a copy of your invoice and a price list for potential extras. The installer will then contact you to arrange an appointment.
 
Pre-Installation Assessment:
The installer will check the plumbing and electrical connections at the location where the dishwasher will be installed. This includes ensuring there is a water supply and proper drainage, as well as an electrical outlet that meets the appliance’s requirements. The installer will discuss any additional requirements with you. If any upgrades are needed to comply with government regulations, the technician will advise you, ensuring your installation is fully compliant.
 
Installation:
The installer will connect the dishwasher to the water supply and electrical outlet, ensuring all connections are secure and meet safety standards. They will also ensure proper drainage is set up to prevent any water leakage or flooding issues. The dishwasher will be secured in place within the cabinetry or designated area. The installer will then test the dishwasher to ensure it is working correctly. They will provide usage instructions, and maintenance tips. Finally, you will receive an invoice via email for your records.

Cooking Appliance Installation

Booking:
Book your installation through your local store. Pay for the full installation in-store, and you’ll receive a copy of your invoice along with a price list for potential extras. The installer will then contact you to schedule a suitable time.

Pre-Installation Assessment:
The installer will evaluate the installation area for the cooking appliance, checking for the necessary gas or electrical connections. They will discuss any additional requirements or preferences you may have. If any upgrades are needed to comply with government regulations, the technician will advise you, ensuring your installation is fully compliant.

Installation:
The installer will connect the cooking appliance to the gas or electric supply, making sure all connections are secure and meet safety standards. They will then secure the appliance in place, ensuring it is stable and properly aligned within your kitchen setup. The installer will test the appliance to confirm it is functioning correctly and safely. They will provide a usage demonstration, explaining how to operate the appliance and any key features or maintenance tips. Finally, you will receive an invoice via email for your records.